Privacy Policy

This Privacy Policy explains how Consultancy Wala (“we”, “us”, “our”) collects, uses and protects the personal information you share when you use this website or contact us. We are committed to handling your data responsibly and in line with the Digital Personal Data Protection Act, 2023 (India) and applicable data protection principles.

1. Information We Collect

We collect only what you choose to share with us, mainly through our contact form and direct outreach:

• Your name
• Your phone / WhatsApp number
• Your email address (if you provide it)
• The service you are interested in
• Your message and any business details you send us

We do not collect sensitive personal data, and we never ask for bank passwords, OTPs or login credentials for your seller accounts. If you share such information with us, please let us know immediately so we can remove it.

2. How We Use Your Information

• To respond to your enquiries within our stated response times
• To prepare free audits, proposals and growth plans you request
• To deliver services you engage us for
• To send occasional updates only if you have opted in

3. ChatGPT & WhatsApp Conversations

When you contact us via WhatsApp, chat or email, your messages may be reviewed by our strategists and, in limited cases, by AI tools (such as ChatGPT) to help us draft faster, better replies and improve our service quality. Uploaded documents are used only to understand your business. Please do not include sensitive personal information such as Aadhaar numbers, bank details or passwords in messages or uploads.

4. How We Share Information

We never sell your personal information. We share it only:

• With team members who need it to serve you
• With trusted service providers (hosting, messaging, analytics) bound by confidentiality
• When required by law or to protect our legal rights

We sign NDAs on request and treat your catalog, margins and account data as strictly confidential.

5. Data Retention & Security

We keep your information only as long as needed to serve you and meet legal obligations. We use reasonable technical and organisational measures to protect your data — including encrypted connections and restricted access for our team. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

6. Your Rights

Under the DPDP Act, 2023 you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccuracies
• Withdraw consent / request erasure of your data
• Lodge a complaint with the Data Protection Board of India if needed

To exercise any of these rights, email us at adityapandey.adu@gmail.com and we will respond within 30 days.

7. Cookies & Analytics

This website does not set tracking cookies by itself. If we later add analytics or remarketing tools, we will update this policy and where required obtain your consent.

8. Third-Party Links

Our site links to external platforms such as WhatsApp, Instagram and LinkedIn. Those platforms have their own privacy policies, and we are not responsible for their practices.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date shown above.

10. Contact Us

Questions about this policy? Reach us at adityapandey.adu@gmail.com or +91 8601862114.